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You Did not Sign in Correctly or Your Account is Temporarily Disabled Magento 2

If you try to login to your Magento 2 admin and got this message: "You did not sign in correctly or your account is temporarily disabled" and resetting your password does not help, here is an easy way to unlock your account via SSH:

1) Login to SSH as this website user or "su" to the user

# su username

2) Go to the Magento root folder (/httpdocs/ on most of our servers)

# cd httpdocs/

3) Run this command to unlock user with username USER (change it to your actual username):

# php bin/magento admin:user:unlock USER

or, if you are using a custom PHP on your website, add PHP path:

# /opt/plesk/php/7.0/bin/php bin/magento admin:user:unlock USER


... or just ask the support and we will unlock your account for you.

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  1. Anton Pachkine

  2. Posted