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Hosting and Emails

Plesk control panel, FTP/SSH, Rackspace mail, Google Apps and etc.

  • Where is the logs?

    > Where is the error or access logs?You can download the server logs in Plesk Hosting controls. Click on your domain name > Log Manager...

  • I changed DNS but domain is still loading old site

    Your DNS changes are not fully propagated yet. Usually, it takes from 4 to 72 hours. Here is how to speed up your own propagation to start loading new location: 1) Clear your browser cache, see more d...

  • Setting up email POP3 account and Outlook settings

    > can you please advise our pop and smtp setting. You can setup your mail in Hosting controls (see Welcome email) Click on your domain Click Mail Click Properties Change/Save Add new email address in ...

  • Using FTP to manage files on server

    FTP is a fast and convenient way to upload files to your server, modify templates or change file's permissions. To work with files in your account via ftp: 1) Download and install any FTP software (fo...

  • Adding autoresponder

    > I'm going on vacation and need an autoresponder at the> server level. Is this possible?Yes, you can setup this in Hosting controls -> Mail -> click on address you need autoresponder for -> click on ...

  • Security patches and upgrades

    > I am wondering if you automatically apply security patches when > x-cart or interspire releases them? Will you apply patches if we > request them or is there an extra cost? We apply urgent security ...

  • FTP access stopped working

    Q. My FTP access does not work any more. Getting connection timeouts all the time. A. Try to change FTP connection type to passive or active or change connection type from FTP to SFTP (please contact ...

  • How to access mail via Webmail?

    Q. Is there a way for an email user to login into their webmail account without knowing our system password first? A. Yes, please use webmail URL like this: https://webmail.yourdomainname.com User nam...

  • My computer tells me this is not a secure site

    > I am attempting to make a purchase. > My computer tells me this is not a secure site. Try to place an order in your store - you should see all the checkout steps are going via secured connection (no...

  • How long do you expect the domain switch to take?

    > how long do you expect the domain switch to take?> will I experience any down time going from one to the other? It usually takes from 6 to 48 hours for domain to switch completely due to DNS propaga...